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Total Quality Management Certification

Total Quality Management is a management method that invented in the 1950s and has progressively become more popular since the early 1980s. Total Quality is a explanation of the culture, attitude and organization of a company that tries to provide customers with products and services that satisfy their requirements. The culture requires quality in all aspects of the company’s operations, with procedures being done right the first time and faults and waste eradicated from operations.

Total Quality Management (TQM) is a comprehensive and regulated approach to organizational management that looks for to improve the quality of products and services through ongoing modifications in response to continuous comment. TQM requirements may be well-defined separately for a particular organization or may be in obedience to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization supposable, including schools, highway maintenance, hotel management, and churches. As a current concentration of e-business, TQM is based on quality management from the client's point of view.

The principles of quality management

  • Customer-focused organization - organizations depend on their clients and consequently should understand present and future customer requirements, meet customer needs and struggle to exceed client expectations
  • Leadership - leaders establish unity of determination, direction and the internal environment of the Organization. They generate the environment in which people can become completely involved in succeeding the organization’s objectives
  • Involvement of people - people at all levels is the essence of an association and their full involvement permits their abilities to be used for the organization’s advantage
  • Procedure approach - a preferred result is achieved more efficiently when related resources and events are managed as a process
  • System approach to management - recognizing, understanding and managing a system of interrelated procedures for a given objective contributes to the effectiveness and efficiency of the organization
  • Continual improvement - constant improvement is a stable objective of an organization
  • Factual approach to decision making - effective decisions are based on the logical and intuitive analysis of data and evidence
  • Mutually beneficial supplier relationships - mutually beneficial relationships between the organization and its suppliers improve the capability of both organizations to create value

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